vai taka Privacy Policy

01 Introduction and Applicability

This Privacy Policy ("Policy") applies to the vai taka platform and all services under it. By accessing this site or creating an account, you confirm that you have read, understood, and agreed to this Policy.

vai taka gives the highest priority to the privacy of its members' personal information. We do not sell or transfer your information to unauthorised third parties under any circumstances. The information provided in this Policy is consistent with and complementary to our Terms and Conditions.

This Policy has been drawn up in accordance with the applicable laws and regulations of Bangladesh. If you are under 21 years of age, use of this platform is strictly prohibited. vai taka is for adults aged 21 and above only.

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1.1 Definitions

In this Policy, "personal information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, national ID, or date of birth. "Processing" means any activity involving the collection, storage, use, or deletion of information.

"Platform" refers to both the vai taka website and its Android and iOS apps. "Member" means any registered user.

02 What Information Is Collected

vai taka collects members' information in various ways. A detailed breakdown of the categories of information collected is given below:

2.1 Registration and Identity Verification Information

When creating an account, we collect the following information:

• Full name (in Bengali or English)
• Mobile number
• Email address
• Date of birth (for age verification)
• National ID or passport details (where identity verification is required)

2.2 Financial and Transaction Information

We collect transaction details at the time of deposits and withdrawals. This includes bKash, Nagad, and Rocket mobile banking account numbers, and bank account details for bank transfers. Full card or account numbers are not stored on our servers — only the portion needed to complete a transaction is kept in encrypted form.

2.3 Technical and Usage Information

Information collected automatically while using the platform:

• IP address and device type
• Browser and operating system information
• Login time and date
• Pages visited and session duration
• Cookie and local storage data

2.4 Information Provided Through Support

When you contact us via our 24/7 live chat or email, the content of the conversation and related information is stored. This is used to provide better service in the future.

03 Purpose of Using Information

vai taka uses collected information only for specific and legitimate purposes. Information is not misused or processed unnecessarily.

3.1 Primary Purposes

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Activating bonuses and promotional offers
• Managing the VIP programme and providing cashback
• Resolving technical issues and providing customer support

3.2 Security and Fraud Prevention

To maintain platform security, vai taka analyses information to identify suspicious activity. It is monitored whether the same person is creating multiple accounts or whether there are unusual transaction patterns. This is essential to protect the interests of all members.

3.3 Service Improvement

We improve the platform experience by analysing members' usage patterns. Aggregate data — such as which game categories are most popular and which payment methods are most used — is used to raise service quality.

3.4 Communication and Notifications

Your mobile number or email is used to send important account-related notifications (login alerts, withdrawal confirmations, OTPs) and relevant promotional information. Requests to stop promotional messages can be made through live chat.

04 Sharing Information with Third Parties

vai taka does not sell your personal information to third parties for any commercial purpose. However, information may be shared in a limited way in the following situations:

4.1 Payment Processors

Necessary information is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, and bank transfer. These providers are governed by their own privacy policies and may only use the information to process transactions.

4.2 Technology and Security Services

Operational information is shared with trusted service providers for cybersecurity, fraud detection, and technical infrastructure management. These partners work under vai taka's instructions and cannot use the information independently.

4.3 Legal Obligations

Information may need to be provided in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such cases, vai taka does not disclose any information beyond what is legally required.

4.4 Business Changes

If vai taka goes through a merger, acquisition, or restructuring, members' information may be transferred to the new entity. In that case, we will inform members in advance and ensure protection equivalent to this privacy policy.

05 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the vai taka platform. These are small data files stored in your browser that help the website function more smoothly.

5.1 Essential Cookies

These cookies are essential for the platform's basic operations — such as maintaining your login session, storing security tokens, and remembering language preferences. Disabling these cookies will prevent the platform from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferred game categories, display settings, and other personalised preferences. They make each visit easier and more personalised.

5.3 Analytics Cookies

Analytics cookies are used to understand which pages are visited most and where technical issues occur. This information is processed in fully anonymous form and is not used to identify any individual.

5.4 Cookie Controls

Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may affect login and payment services.

06 Data Security Measures

vai taka follows industry-standard technologies and processes to protect your information. The main security layers are described below:

6.1 Encryption and Secure Connections

This platform uses SSL (Secure Sockets Layer) technology, which keeps all data exchanged between your browser and our servers encrypted. Sensitive data such as passwords is stored using advanced hashing algorithms — never in plain text.

6.2 Access Controls

Access to members' information is restricted to specific staff whose work requires it. All access is logged and regularly audited.

6.3 Response to Data Breaches

If a data breach occurs, we will act promptly and notify affected members in a timely manner in accordance with applicable law. Necessary steps will be taken to minimise harm and prevent recurrence.

07 Data Retention Period

vai taka does not retain information longer than necessary. The retention policy for different types of information is given below:

7.1 While the Account Is Active

Registration information, transaction history, and gaming activity records are retained throughout the period your account remains active. This information is needed to provide services and resolve disputes.

7.2 After Account Closure

Even after an account is closed or cancelled, transaction information may need to be retained for a defined period due to legal obligations and the need to resolve financial disputes. After that period, information is securely deleted or fully anonymised.

7.3 Technical Logs

Server logs, access records, and support-related conversations are automatically deleted after a defined period.

08 Member Rights and Controls

Every registered member of vai taka has the following rights over their own information. To exercise these rights, contact us via live chat or email.

8.1 Right to Access Information

You may request to know what information we hold about you and to receive a copy of it. After identity verification, this information will be provided within a reasonable time.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. Identity verification will be required to change your name, mobile number, or email.

8.3 Right to Delete Information

When closing your account, you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

8.4 Right to Stop Marketing Communications

If you do not wish to receive promotional messages or notifications, you may cancel your subscription at any time through live chat. However, urgent account-related notifications (such as security alerts) cannot be stopped.

To learn more about responsible gaming and protecting your own information, visit our Responsible Gaming page, where various account control options are discussed.

09 Protection of Minors' Information

vai taka strictly does not accept anyone under 21 years of age as a member. Age is verified at registration and identity documents may be requested if needed.

If we suspect that a minor has created an account using false information, the account will be suspended immediately and any information collected will be securely deleted.

If a guardian believes that information relating to a person under 21 is in our system, they may contact us directly.

10 Changes and Updates to the Policy

vai taka reserves the right to amend or update this Privacy Policy as needed. Reasons for changes may include legal requirements, technological changes, or service improvements.

10.1 Notification of Changes

For significant changes, registered members will be informed via email or platform notifications. Separate notifications may not be given for minor edits or spelling corrections.

10.2 Continued Use After Changes

Continued use of the platform after an updated policy is published will be considered as agreement to the new policy. If you do not agree to the new terms, you may request to close your account.

For any questions about this Privacy Policy, visit our FAQ page or contact us directly.

11 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your rights regarding your information, contact vai taka through the following:

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To learn more about the terms of using vai taka's services and user rights, read our About Us page, which describes the platform's values and commitments.

This Privacy Policy was last updated in January 2025. Applicable for ages 21 and above.